Refund Policy
RETURNS
SH Scientific WILL NOT PERMIT ANY RETURNS EXCEPT DOA (Dead on Arrival) products.
SH Scientific will only accept returns when the product is proved as Dead on Arrival within 48 hours after receiving.
You must keep the product as new and pack it with the original crate box or carton box so we can pick it up through 3rd party freight company. If the packing is not done, SH reserves right to hold a new unit until DOA unit is picked up with original condition.
SH Scientific will provide a new unit in return for DOA unit instead of refund.
DAMAGED PRODUCTS
SH Scientific only ships out damaged-free products after checking the crate condition before release.
– At the time of delivery, you must inspect the pallet/packaging for signs of damage and note all visible signs of damage on both copies of the bill of lading (customer and carrier copy) and take photos of all damage.
- You must report the damage within 24 hours to SH Scientific with proof of photos and videos.
– If there is substantial damage to your shipment, please reject your package and notify SH Scientific
**If the customer does not provide evidences of damage within 24 hours after receiving, SH Scientific reserves the right to deny the claim.
– SH Scientific is not responsible for failure of glassware which must be inspected before use because it may eventually develop imperfections or damage through normal usage, mishandling and stress caused by wrong assembly
MISSING OR INCORRECT ITEMS
You must report them within 48 hours after receiving.
Refunds (if applicable)
If you want to return units for refund due to your situation,
– Your purchased units should be unused and undamaged in original packaging.
– With SH Scientific’s permission, you must arrange the return shipping and bear the cost.
– Once it is returned to SH Scientific’s place, we will inspect the condition.
– If the returned unit is original condition, we will process refund with 30% restocking fee deducted from your purchase price.
– If the returned unit is not original condition or damaged, refurbishment cost will be deducted additionally per the condition.
Shipping
To return your product, you should mail your product to: 12725 SW MILLIKAN WY, SUITES 343, Beaverton, OR, 97005, United States.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.